Privacy Policy

Welcome to Michelle Cox Physio Pilates website. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit and use our Website/services. We are committed to safeguarding your privacy and ensuring that your personal information is protected.

We may collect the following types of personal information:

• Name
• Contact information (email address, phone number)
• Address
• Date of birth
• Medical history and health information
• Payment information (if applicable)

We may also collect non-personal information that does not identify you directly, such as:

• Browser type and version
• Operating system
• IP address
• Pages visited on our Website
• Time and date of visits
• Referring website addresses

We may use your personal information for the following purposes:

• To provide Physiotherapy/Pilates/Massage services and manage your appointments
• To send email or text confirmation and reminders of your appointments
• To communicate with you regarding our services, promotions, and offers
• To process payments and manage billing
• To comply with legal obligations and protect our legal rights
• To make onwards referrals to other healthcare professionals if necessary 

If you decide to stop classes or appointments/sessions, your information is retained for 8 years in line with current physiotherapy practice guidelines and 25 years if you have physiotherapy whilst pregnant.  

Third Party Websites 

Michelle Cox Physio Pilates uses Clinko for appointment bookings and for storage of medical records. This information is stored securely under their privacy policy 

Cliniko Privacy Policy

Online bookings and payments are completed via Stripe, personal details related to payment are stored securely under their privacy policy 

Privacy Policy (stripe.com)

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our Website. You can control the use of cookies through your browser settings.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and we encourage you to review this privacy policy periodically.

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Michelle Cox Physio Pilates
info@michellecoxphysio.co.uk

 

By using our Website, you agree to the terms of this privacy policy.

Last updated: 14/07/2024